Yes. AI companies buy records from contact centres, and micro1, Mercor and Handshake AI accept companies in Singapore. Published payouts for this kind of company run S$26K to S$320K ($20K to $250K), from Mercor's call center and BPO listing. The PDPA governs recordings, and its Do Not Call provisions restrict outbound telemarketing records.
What contact centre records AI buyers want
Singapore centres often run regional Asia-Pacific support in several languages; check which client owns the recordings.
Mercor runs a call center and BPO listing; micro1 lists BPOs as a fit.
| Record | Why buyers want it |
|---|---|
| Recorded customer calls | Real conversations are the scarcest input for voice and support AI. |
| Chat and email transcripts | Show how agents resolve issues end to end. |
| QA scorecards and coaching notes | Encode what a good resolution looks like. |
| Scripts, knowledge bases and training material | Your own material, so the easiest to license. |
Which AI data buyers accept Singapore contact centres
With no tax treaty, the full 30% US withholding applies unless the deal is structured as a service performed abroad.
| Buyer | Fit for Singapore | What to know |
|---|---|---|
| micro1 | Partial fit | Closed companies with 50+ peak staff; operating companies considered case by case; lists BPOs as a fit |
| Mercor | Strong fit | 50 to 5,000 agents; recorded conversations, ideally multilingual: $20K to $250K published |
| Handshake AI | Possible | No call center category; professional services is closest; 20+ staff and 3+ years; accepts companies outside the US |
| Turing | Possible | Full operating records up to $1M; strongest demand in the US, UK, Canada and EU |
Published payouts in SGD
Mercor's call center and BPO listing is the closest published figure for contact centres, converted to SGD. Larger programs pay more for long, linked histories.
| Published figure | USD | SGD |
|---|---|---|
| Mercor, call center and BPO listing | $20K to $250K | S$26K to S$320K |
| micro1, large-scale datasets | $500K to $2M | S$640K to S$2.6M |
| Handshake AI, advertised range | $100K to $4M+ | S$130K to S$5.1M+ |
Singapore rules for contact centres
The PDPA governs recordings, and its Do Not Call provisions restrict outbound telemarketing records.
Any personal data left in the records falls under Personal Data Protection Act 2012 (PDPA); the Singapore privacy steps apply to every industry. Before anything leaves, exclude:
- Payment card numbers and caller identity details.
- Recordings owned by your clients under service contracts.
- Agent HR and performance records.
Can a call center sell recordings it made for clients?
Usually not without the client's written consent, because outsourcing contracts normally give the client ownership of recordings and transcripts. Scripts, QA rubrics, coaching notes and training material you created are yours to license.
Our guide covers this in depth: Can a company sell customer call recordings for AI training?.
US tax on the license fee
For Singapore: 30%: there is no US-Singapore income tax treaty.
Source: IRS: Tax treaty tables
Common questions
Do AI companies buy contact centre data in Singapore?
Yes. micro1, Mercor, Handshake AI and Turing accept companies in Singapore. Singapore centres often run regional Asia-Pacific support in several languages; check which client owns the recordings.
How much do AI companies pay for contact centre data?
Published payouts for this kind of company run S$26K to S$320K ($20K to $250K), from Mercor's call center and BPO listing, with larger tiers for big or unique datasets. Actual offers depend on your records and rights.
Is it legal for a contact centre in Singapore to sell company data?
The PDPA governs recordings, and its Do Not Call provisions restrict outbound telemarketing records.
Can a call center sell recordings it made for clients?
Usually not without the client's written consent, because outsourcing contracts normally give the client ownership of recordings and transcripts. Scripts, QA rubrics, coaching notes and training material you created are yours to license.
Sources and further reading
Origin Data Partners is independent and not affiliated with any buyer named on this page.