Yes. AI companies buy records from call centres, and micro1, Mercor and Handshake AI accept companies in Australia. Published payouts for this kind of company run A$28K to A$360K ($20K to $250K), from Mercor's call center and BPO listing. State surveillance devices and telecommunications laws govern recording, and the Privacy Act covers recordings once made.
What call centre records AI buyers want
Australian centres hold English recordings, which suits buyers that want English data.
Mercor runs a call center and BPO listing; micro1 lists BPOs as a fit.
| Record | Why buyers want it |
|---|---|
| Recorded customer calls | Real conversations are the scarcest input for voice and support AI. |
| Chat and email transcripts | Show how agents resolve issues end to end. |
| QA scorecards and coaching notes | Encode what a good resolution looks like. |
| Scripts, knowledge bases and training material | Your own material, so the easiest to license. |
Which AI data buyers accept Australian call centres
Buyers disagree on Australia: some estimators price it with Europe, others with the rest of the world.
| Buyer | Fit for Australia | What to know |
|---|---|---|
| micro1 | Partial fit | Closed companies with 50+ peak staff; operating companies considered case by case; lists BPOs as a fit |
| Mercor | Strong fit | 50 to 5,000 agents; recorded conversations, ideally multilingual: $20K to $250K published |
| Handshake AI | Possible | No call center category; professional services is closest; 20+ staff and 3+ years; accepts companies outside the US |
| Turing | Possible | Full operating records up to $1M; strongest demand in the US, UK, Canada and EU |
Published payouts in AUD
Mercor's call center and BPO listing is the closest published figure for call centres, converted to AUD. Larger programs pay more for long, linked histories.
| Published figure | USD | AUD |
|---|---|---|
| Mercor, call center and BPO listing | $20K to $250K | A$28K to A$360K |
| micro1, large-scale datasets | $500K to $2M | A$710K to A$2.8M |
| Handshake AI, advertised range | $100K to $4M+ | A$140K to A$5.7M+ |
Australian rules for call centres
State surveillance devices and telecommunications laws govern recording, and the Privacy Act covers recordings once made.
Any personal data left in the records falls under Privacy Act 1988 and the Australian Privacy Principles; the Australian privacy steps apply to every industry. Before anything leaves, exclude:
- Payment card numbers and caller identity details.
- Recordings owned by your clients under service contracts.
- Agent HR and performance records.
Can a call center sell recordings it made for clients?
Usually not without the client's written consent, because outsourcing contracts normally give the client ownership of recordings and transcripts. Scripts, QA rubrics, coaching notes and training material you created are yours to license.
Our guide covers this in depth: Can a company sell customer call recordings for AI training?.
US tax on the license fee
For Australia: 5% with a treaty form (W-8BEN-E).
Source: IRS: Tax treaty tables
Common questions
Do AI companies buy call centre data in Australia?
Yes. micro1, Mercor, Handshake AI and Turing accept companies in Australia. Australian centres hold English recordings, which suits buyers that want English data.
How much do AI companies pay for call centre data?
Published payouts for this kind of company run A$28K to A$360K ($20K to $250K), from Mercor's call center and BPO listing, with larger tiers for big or unique datasets. Actual offers depend on your records and rights.
Is it legal for a call centre in Australia to sell company data?
State surveillance devices and telecommunications laws govern recording, and the Privacy Act covers recordings once made.
Can a call center sell recordings it made for clients?
Usually not without the client's written consent, because outsourcing contracts normally give the client ownership of recordings and transcripts. Scripts, QA rubrics, coaching notes and training material you created are yours to license.
Sources and further reading
Origin Data Partners is independent and not affiliated with any buyer named on this page.